Patient Care Coordination and EducationEasy

A cardiology referral was scheduled last week. Which MA action best closes the care coordination loop?

Answer choices

  • AStop tracking once the referral request is typed
  • BTell the patient to call only if symptoms worsen
  • CDelete the referral after the booking call
  • DConfirm the appointment occurred and results returned to the chart

About this question

A cardiology referral was scheduled last week. Which action best closes the care coordination loop? Referral tracking is a core CCMA Patient Care Coordination competency and a practical SEO topic for clinic workflows. Read the wording and clinical context closely; those details determine the NHA CCMA competency being tested.

This question asks how to close the loop. Confirm the appointment occurred and that results returned to the chart. Scheduling alone is not enough if reports never come back. Build a habit: ordered → scheduled → attended → results filed → provider notified. For closing the loop on specialty referral, write the rule beside a counterexample so the distinction stays clear on later questions. Review that contrast aloud before you continue. Use it to guide your next timed attempt.

Reveal answer & explanationShow

Correct answer

  • AStop tracking once the referral request is typed
  • BTell the patient to call only if symptoms worsen
  • CDelete the referral after the booking call
  • DConfirm the appointment occurred and results returned to the chartCorrect

Basic rationale

Closing the loop means confirming the visit occurred and results returned to the primary chart.

Option explanations

  • A: Incorrect. Stop tracking once the referral request is typed is not the best choice for this scenario.
  • B: Incorrect. Tell the patient to call only if symptoms worsen is not the best choice for this scenario.
  • C: Incorrect. Delete the referral after the booking call is not the best choice for this scenario.
  • D: Correct. Closing the loop means confirming the visit occurred and results returned to the primary chart.

Deep Analysis

Core logic

Referral coordination is incomplete until attendance and results are verified.

Distractor analysis

A: Request alone is incomplete. B: Passive waiting leaves gaps. C: Deleting hides incomplete work.

Exam trap

Booking a referral is not the same as completing care.

Memory tip

Book, verify, file results.

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