Active listening includes?
Answer choices
- AAttention, clarifying questions, and paraphrasing
- BInterrupting constantly
- CChecking social media during the talk
- DChanging the subject to avoid emotion
About this question
What does active listening include in patient communication? Soft-skill definitions are easy to under-study, yet CCMA customer-service items test concrete behaviors rather than vague “be nice” language. Read the wording and clinical context closely; those details determine the NHA CCMA competency being tested.
This question asks what active listening includes. Active listening combines attention, clarifying questions, and paraphrasing to confirm understanding. It is more than nodding silently or jumping straight to solutions. Practice paraphrasing the concern before you problem-solve. For what is active listening in patient communication, turn the deciding clue into a short flashcard prompt for your next review session. Keep the reasoning with your study notes. Test the rule again in a new scenario. Review that contrast aloud before you continue.
Reveal answer & explanationShow
Correct answer
- AAttention, clarifying questions, and paraphrasingCorrect
- BInterrupting constantly
- CChecking social media during the talk
- DChanging the subject to avoid emotion
Basic rationale
Active listening confirms understanding.
Option explanations
- A: Correct. Active listening confirms understanding.
- B: Incorrect. Interrupting constantly is not the best choice for this scenario.
- C: Incorrect. Checking social media during the talk is not the best choice for this scenario.
- D: Incorrect. Changing the subject to avoid emotion is not the best choice for this scenario.
Deep Analysis
Core logic
Presence beats multitasking.
Distractor analysis
B: Blocks listening. C: Disengaged. D: Avoidant.
Exam trap
Listen, clarify, paraphrase.
Memory tip
Eyes and ears on the patient.
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